Warranty & Return
Warranty
One Year Warranty Mascot guarantees that this product will be free from defects in material and workmanship for one year from the date of its original purchases. If defective, please contact Mascot, explaining the defect and including the proof of purchase. Depending on the nature of the defect, Mascot will either repair or replace the product without charge and will advise of what further steps need to be taken to have such repair and replacement take place and where to send the product. Naturally, this commitment does not cover normal wear and tear, misuse or neglect, or damage by common carrier. Also, does not apply to damage incurred in mishandling or abuse in transit. The customer is responsible for the cost to ship the bag to Tutto for repair. Tutto will cover the return freight. Regular repair will take about 5 to 7 business days from date of receipt of the bag to shipping the repaired bag back to you.
Our Returns Policy
Return
All products sold on Mascot Metroplitan Inc. are returnable within 30-days of delivery for a full refund of the product. Restock fees may apply to refused deliveries. Complete our on-line Return / Exchange Authorization Request or call Customer Service at 800 949-1288 for proper return instructions and a Return Authorization#. Please write this number clearly on the shipping label of your return package.
Refunds
Refunds will be credited to the account used for puchase based on the following guidelines:
* New: Unopened, unused. Full refund less shipping. * Like New: Packaging opened or missing. Item is undamaged, clean and resalable. 90% refund less shipping. * Products returned with parts or accessories missing from the package are unable to be resold and will not be creditied. * Please allow 10 business days to process returns and credit accounts. * We recommend using a shipping method that provides tracking so you can check the status of your return. * Customers have to pay for shipping back & forth if it is not within the warranty or it is damaged by airline.
Please click here to fill out Return / Exchange Authorization Request !
If you have any questions or need assistance, please feel free to contact our customer service at Phone: 800-949-1288 Fax: 650-873-1623 E-mail: support@tutto.com
One Year Warranty Mascot guarantees that this product will be free from defects in material and workmanship for one year from the date of its original purchases. If defective, please contact Mascot, explaining the defect and including the proof of purchase. Depending on the nature of the defect, Mascot will either repair or replace the product without charge and will advise of what further steps need to be taken to have such repair and replacement take place and where to send the product. Naturally, this commitment does not cover normal wear and tear, misuse or neglect, or damage by common carrier. Also, does not apply to damage incurred in mishandling or abuse in transit. The customer is responsible for the cost to ship the bag to Tutto for repair. Tutto will cover the return freight. Regular repair will take about 5 to 7 business days from date of receipt of the bag to shipping the repaired bag back to you.
Our Returns Policy
Return
All products sold on Mascot Metroplitan Inc. are returnable within 30-days of delivery for a full refund of the product. Restock fees may apply to refused deliveries. Complete our on-line Return / Exchange Authorization Request or call Customer Service at 800 949-1288 for proper return instructions and a Return Authorization#. Please write this number clearly on the shipping label of your return package.
Refunds
Refunds will be credited to the account used for puchase based on the following guidelines:
* New: Unopened, unused. Full refund less shipping. * Like New: Packaging opened or missing. Item is undamaged, clean and resalable. 90% refund less shipping. * Products returned with parts or accessories missing from the package are unable to be resold and will not be creditied. * Please allow 10 business days to process returns and credit accounts. * We recommend using a shipping method that provides tracking so you can check the status of your return. * Customers have to pay for shipping back & forth if it is not within the warranty or it is damaged by airline.
Please click here to fill out Return / Exchange Authorization Request !
If you have any questions or need assistance, please feel free to contact our customer service at Phone: 800-949-1288 Fax: 650-873-1623 E-mail: support@tutto.com